New production techniques to blame

Canyon has issued an apology on social media to its customers that are experiencing delays in receiving bikes.

Canyon blames “recent changes in [its] production and assembly” for the delays that have left some customers waiting two weeks past the delivery date for a new bike. The changes have meant that delivery dates on the website can now only be described as “provisional” and actual delivery times may vary. It also blames a new “IT infrastructure” for a recent lack of communication with regards to orders.

Watch our review of the Canyon Strive CF 9.0 Race

Canyon will be sending out a new PDF order confirmation to all customers with outstanding orders. It only expects amendments to be made to customers whose bikes are due to be dispatched in the near future, it is hoping that customers with longer waiting times will not be affected.

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Canyon said: “We are profoundly sorry for the existing situation: we know how much you look forward to the delivery of your new Canyon. But we can assure you that we are working day and night, and using every conceivable resource, to improve the current situation so that we can deliver your new bike as soon as possible.”

The company has asked any customers with questions to use the live chat function on its website.

You can read the apology here