IF you are thinking of buying a Canyon then beware of their business practice and service.
I've decided to get their Express bike since I thought it is already set up and made (saw the acture picture of the bike already) so the only thing they have to do is to dismantle the handles bar, take off the wheels, put it in a box and ship it so I made an order Tuesday night and paying by credit card thinking I can get the bike quickly.
I don't know about most of you but every shopping I've made on the internet so far you get a confirmation of order and it is processed immediately. Wiggle or other companies actually even sent out your orders on the first day (not bikes but atleast you get your order confirmation straight away). I waited the whole day and got nothing from Canyon and when I wrote to them and complained I got some really surprising letter that made me feel as if because I've compalined they are going to purposely delay my shipping.
Anyway so after over 24 hours I finally got an order confirmation today which I thought was a bit of a joke.
Looking closely at my invoice they gave me a rough estimate of when they are going to deliver my bike. ON WEEK 24!!! Thats another 2 weeks away!!!! BUT the bike is already assembled and not only that it has cosmetic damage!!
I have ordered bikes from CRC beofer and it came in four working days after you've made your order. Either they are being racist or just purposely doing this or they are just totally inefficient and they can't handle the business.
Either way I felt it is a shame that I love their bikes but their business practice is totally rubbish.
I would like to quote you just one line of what they said on their e-mailI only wanted a order confirmation and seems like they don't want to do business.It seems necessary to point out that you are of course under no obligation to buy from Canyon. You are welcome to cancel your order if you are unhappy about the service you are receiving.
I like this quote the best because if feels like after I've complained the shipping time suddenly becomes longer.
At the moment? Before I've heard some members from this forum getting their bikes two days after they made their order from the Express section.But to give you a rough idea bikes ordered from the Express bikes section ship in around ten days at the moment
If you read some of the e-mails they've wrote to me you will feel prett yupset too.
I think as being a customer I should never be made feel upset for buying something from them. And to delivery something that it is already made to take 14 weeks just to put it in a box and call UPS to ship it can only mean they are doing this purposely.
So if you are buying a bike from Canyon you know you will probably have to put up with this kind of frustration. You have been warned.