kernowdale
member
Reged: 13/03/2009
Posts: 134
|
|
at christmas I bought a new cannondale f3 The nearest place i could find one was 50 miles away . Since then My LBS has become a cannondale dealer . Cannondale warranty states as do most warranties I guess, that any dealer will sort out warranty for you .
Well recently my headshock forks have been making a clicking noise so i called my LBS ,now cannondale dealer to ask if they could sort the warranty . they are Not interested unless they charge me for any labour as they say cannondale won't pay labour , only for parts .
For a bike that cost a grand from what is supposed to be a top manufacturer that sucks . I now have to spend approx two half days and fuel in the car for about 200 miles to get the bike sorted . Being self employed thats going to get expensive , and with my present workload impossible.
Can anyone help with a diagram or info on how to strip a headshock super fatty ultra dlr80 as fixing it myself is about the only way forward .
|
fredmundo
Carpal \'Tunnel
Reged: 30/06/2008
Posts: 3896
|
|
Have you not contacted Cannondale regarding the work issue. I would think that if one shop is goign to do it for you foor free then surely the other shop should do too. If you get from Cannondale that they will pay labour at your LBS then there is no reason as to why they can't be forced to do it.
Most big companies will do something like that as a customer service excersise as they know that you will be more likely to buy again.
--------------------
"Duct tape is like the force: It has a dark side and a light side and it holds the universe together."- Carl Zwanzig
|
kernowdale
member
Reged: 13/03/2009
Posts: 134
|
|
Quote:
Have you not contacted Cannondale regarding the work issue. I would think that if one shop is goign to do it for you foor free then surely the other shop should do too. If you get from Cannondale that they will pay labour at your LBS then there is no reason as to why they can't be forced to do it.
Most big companies will do something like that as a customer service excersise as they know that you will be more likely to buy again.
I shall contact cannondale , and as you say I would have expected the LBS to hev been interested as a customer service exercise especially as they have recently become a cannondale dealer . Its their loss in the end
|
fredmundo
Carpal \'Tunnel
Reged: 30/06/2008
Posts: 3896
|
|
I wouldn't expect that any company worth it salt would expect you to pay for labour on a warranty issue. If the part is faulty, it was not something you broke through misuse/crashing then an should you be penalized when the guy who bought one without a faulty part doesn't incurr this cost.
--------------------
"Duct tape is like the force: It has a dark side and a light side and it holds the universe together."- Carl Zwanzig
|
gorehound
Carpal \'Tunnel
Reged: 01/03/2008
Posts: 6851
Loc: Happy valley rest home.
|
|
Evans do!
--------------------
I was a teenage werewolf!
andifalloffwithstyle!!!!!!
MENU:
VT1 DUC!!!!!!!!
|
fredmundo
Carpal \'Tunnel
Reged: 30/06/2008
Posts: 3896
|
|
If you buy it as a stand alone part then I can understand the charge being applied... I'd pullit off the bike myself to retur it. If however it's on a part that is on a bike that you bought as a bike.. then labour shouldn't be your problem.
--------------------
"Duct tape is like the force: It has a dark side and a light side and it holds the universe together."- Carl Zwanzig
|
kernowdale
member
Reged: 13/03/2009
Posts: 134
|
|
I agree , however I have come up against similar dealer stories in the past with warranty repairs on an Aprilia motorbike ,
I intend getting answers from Cannondale so watch this spot and be warned before you buy .
|
fredmundo
Carpal \'Tunnel
Reged: 30/06/2008
Posts: 3896
|
|
Basically point out to them that if they are not going to sort it out tha tyou will return the bike for a refund as it's is not of 'merchantable quality'.. i believe that this is part of your statutory rights *(doubler check with the CAB) Faced with a full refund on the bike, or the thought of being dragged to a small claims court (which will cost them loads). Add the fact that you will tell everyone ou know via a popular moutain bike website that they are really great at sorting out ther customer or really bad at it, make sure that they know it too.
You'd be surprised how with the threat of returning stuff or hassle in courts they will and loss of reputation would kick them into action.
I'd definately start nice with them first though as they may really be great and sort you out straight away!
Edit:
found this:
All labor charges for warranty service are the responsibility of the bicycle’s owner.
here:
http://gb.cannondale.com/policies/
(click warranty tab)
check with the CAB(citizens advise bureau) as there may be laws in teh EU/UK that make them pay. You don't pay for a fault on a car when it's in warranty afik.
Edit 2:
it sems that i may be right about local laws, got this at the bottom of your warranties page;
This Limited Warranty gives the consumer specific legal rights. The consumer may also have other legal rights which vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.
--------------------
"Duct tape is like the force: It has a dark side and a light side and it holds the universe together."- Carl Zwanzig
Edited by fredmundo (02/07/2009 21:42)
|
kernowdale
member
Reged: 13/03/2009
Posts: 134
|
|
I was also surprised that no dealer I have found as yet seems to know how to trip the headshock system . Partridge where I bought the bike told me they send them out to a specialist and my LBS said they hadn't been on the training course yet to be able to fix the headshock .
It doesn't give me much confidence any decent mecahnic should be able to stip something like that with a factory manual , hence the reason I wouild rather do it myself if I can get the info.
|
fredmundo
Carpal \'Tunnel
Reged: 30/06/2008
Posts: 3896
|
|
interesting.. i'm looking inot getting my forks clicking sorted myself i have found this int eh SRAm warranty statement:
Preclude the disclaimers and limitations of this warranty statement from limiting the statutory
rights of the consumer (e.g. United Kingdom).
It's not all the context you need but basically they are already admiting that their warranty statement is over ridden by your statuatory rights, UK is a specific example.
Edit:
Kaching!
Warranties are basically a commitment to repair or replace defective parts within a specified time frame (usually 12 months), although beware of any small print requiring the consumer to bear the cost of any shipping, labour etc as this runs contrary to the Sale of Goods Act which states that it is the seller’s (retailer’s) responsibility to ensure the goods are repaired or replaced at no cost, minimum inconvenience and within reasonable time. Previously there was some doubt as to the legal status of such documents, but European regulations have now confirmed that warranties are legally binding contractual obligations between the manufacturer, or retailer and the consumer for the time frame indicated.
http://whatconsumer.co.uk/is-the-guarantee-worth-the-paper-it’s-written-on/
Super Jackpot!
the most important bit of this:
Sale of Goods Act which states that it is the seller’s (retailer’s) responsibility to ensure the goods are repaired or replaced at no cost, minimum inconvenience and within reasonable time.
... I thank you! However i think that it might mean you have to go to the shop you bought it... you can make them pick it up probably though... minimum inconvienience...
--------------------
"Duct tape is like the force: It has a dark side and a light side and it holds the universe together."- Carl Zwanzig
Edited by fredmundo (02/07/2009 22:11)
|
kernowdale
member
Reged: 13/03/2009
Posts: 134
|
|
I think they have to state that with warranty wording .
Hey its kind of good to know in a stange way that other forks have clicking problems .
Mine click right at the top part of the travel , it drives me mad when pedaling uphill as they click constantly with each tun of the pedals , even if they are locked out . They do however seem to work ok and there is no play etc , the damping dial doesn't seem to be doing anything though ??
Its just that worry in the back of my mind when Iam hammering don a hill that they may have a bigger problem 
|
fredmundo
Carpal \'Tunnel
Reged: 30/06/2008
Posts: 3896
|
|
while build quality is important, it's nice to know that it will get put right asap when there is an issue... will make me repeat buy more than something just working and not failing on the whole. I work for a manufacturer of routers, I understand that not absolutely every unit sold will be perfect during it's usable life.
It sounds to me in my fork that a sping or something it not seated pus h against something that it should.. it's at the start of compression/ finish of rebound that I get it.
Getting back to blagging you your repairs.. 'minimum inconvience' woould mean they either collect and return for you, or arrange that your LBS that now support cannondale stuff carry out the work.
--------------------
"Duct tape is like the force: It has a dark side and a light side and it holds the universe together."- Carl Zwanzig
|
kernowdale
member
Reged: 13/03/2009
Posts: 134
|
|
Having just read about the bearings in the headshock migrating I getting a bit scared to ride the bike .
When you say you work with routers do you mean the woodworking kind or the Pc internet kind .
|
prophet_1000
Pooh-Bah
Reged: 07/09/2007
Posts: 1644
Loc: Staffs, half as posh as Congle...
|
|
I know you guys have probably already discussed this but here is my 2p
In my experience the Warranty is with the shop you purchased the bike from not any Cannondale dealer (unlike what you would expect with a car, any dealer can do warranty)
You may as well send a letter to Cannondale with a return note via carrier pigeon as you will probably have more chance of a reply! I have sent them a couple in the past for a couple of issues and NEVER had a reply from them yet, they are either too busy/ don't have the resource or just can't be bothered/ not interested in replying ? ? ? ?
The knocking noise sounds more like a servicing issue than a fault, I have a lefty with which the bearings migrate (which is normal) it is a simple procedure to fix, all you need to do is go onto Cannondales website and go to the tech section and download the pdf for the headshox to see how to remedy the knocking. there are also some sources of noises technotes on there to which 'may' be of use?
Hope this helps? and sorry if you have already discussed and tried these things (i didn't read all the posts)
Paul
--------------------
My site www.27gears.com
Rick: This house will become a shrine, and punks and skins and rastas will all gather round and hold their hands in sorrow for their fallen leader. And all the grown-ups will say, "But why are the kids crying?" And the kids will say, "Haven't you heard? Rick is dead! The People's Poet is dead!"
|
fredmundo
Carpal \'Tunnel
Reged: 30/06/2008
Posts: 3896
|
|
Hi kernowdale, the interweb kind, we make routers that failover from DSL to 3G mobile networks. they are pretty darn cool even if I do say so myself.
Proph, thanks for the tip, from what I have read it does inded look like your contract (realtinto the purchase) is with the retailer, not with the manufacturer.
--------------------
"Duct tape is like the force: It has a dark side and a light side and it holds the universe together."- Carl Zwanzig
|
185nick
addict
Reged: 09/08/2007
Posts: 427
|
|
Hi Kernowdale, I'd just like to confirm what fredmundo said about no cost. I think that a cannondale dealer, that you didn't buy off, has the right to charge you labour, as you didn't enter into a contract with them, but cannondale can not charge you for parts/labour.
Your best bet is to take the bike back to Partridge. As the sale of goods act states (and Fred said), the item has to be reapired, replaced with similar or better quality (if they offer you a replacement that differs to said item you have the right to turn down the offer), or refund full cost at no cost to the buyer and with minimum inconvience. This is the good bit: This means that the retailer has to pay the cost of returning the item, whether this being compensating you for travel costs (including your time, I think) or paying and organising for the item to be shipped back to them (You can request this rather then having to go up yourself).
I had similar issues when trying to return a bike to evans cycles a while ago. I've got free legal advice with RAC and phoned them, the lady that I spoke to helped me to word an email, and a letter if the email didn't get the required result, with all the right jargon and quotes. I'd reccomend speaking to partridge about getting the bike picked up and if you have no luck, if you have free legal advice with your insurance or breakdown cover etc, give them a ring, or if you haven't get in contact with CAB.
Good luck and let us know how you get on.
|
fredmundo
Carpal \'Tunnel
Reged: 30/06/2008
Posts: 3896
|
|
If you start nice with the lBS an exlian that there is no way that you can get over in the near futre, can they come and pick it up for your place of work or somewhere similar (that is alittle more convenisnt for you), they may go for it without you having to start quoting your legal rights.
Nick, your RAC thingy is that just for breakdown or car insuarnce you got the leagl cover with them?
--------------------
"Duct tape is like the force: It has a dark side and a light side and it holds the universe together."- Carl Zwanzig
|
185nick
addict
Reged: 09/08/2007
Posts: 427
|
|
Quote:
Nick, your RAC thingy is that just for breakdown or car insuarnce you got the leagl cover with them?
It's RAC breakdown cover (the top one where they will relay you home if you want not just to closest garage).
|
kernowdale
member
Reged: 13/03/2009
Posts: 134
|
|
Just to update this , partidge have a mechanic called jim who really was good and knows the cannondale very well . there was a broken spring in my forks and the oil level was low although it hadn't leaked , so can only presume i had a friday afternoon bike . Its sorted now no charge and certainly not a service issue .
Didn't get any reply from cannondale and I can't really blame the LBS if cannondale are not giving them proper support .
The whole idea and promise of a warranty from a top company like cannondale is that you can go into any dealer and get your bike fixed if it has a fault . Its no different to cars bikes or anything else you expected to travel with .
|
fredmundo
Carpal \'Tunnel
Reged: 30/06/2008
Posts: 3896
|
|
Are partridge the lbs or the original retailer of the bike?
It's great to hear that you now have it sorted by the way.
--------------------
"Duct tape is like the force: It has a dark side and a light side and it holds the universe together."- Carl Zwanzig
|
Previous
Index
Next
Threaded
Edit
Reply
Quote
