TommyBoi
stranger
Reged: 28/06/2009
Posts: 2
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i am having problems with my RS Pikes. it seems than i can only get the use of the first 50-60mm of the 140mm of travel. this is causeing me to bottom out alot earlier on the tough terrain and drops. when travel is adjusted down to the lowest(95mm) then they practically dont move at all. however when i have been doing maintanence work and put the bike upside down and try to compress them then they move abit further. they are only 5 months old, looking to see if anyone has had the same problem and what i can do to rectify it.
cheers
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fredmundo
Carpal \'Tunnel
Reged: 30/06/2008
Posts: 2623
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Welcome to the forums Tommy.
If they are air forks, have you tried reducing the pressure in them?
Has the ammount of travel redcued since you have had them, or has it always been the same?
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"Duct tape is like the force: It has a dark side and a light side and it holds the universe together."- Carl Zwanzig
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TommyBoi
stranger
Reged: 28/06/2009
Posts: 2
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they are the coil sprung version. well they have been fine since purchase, it is only now that they have developed this problem. i have though since seem some info that mentions cheaper plastic internal parts being used on the version for the pitch pro which is what i ride.
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chewbacca
newbie
Reged: 26/05/2009
Posts: 44
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see an older post on here about pitch pro forks... it does appear that the internal parts on THAT model bike are not the same as the standard fork
I guess it's all about the price point at the end of the day... my commiserations to you.
I saw those posts, and it was one of the reasons I went for a different bike rather than the pitch. it may not all be bad news though, as RS may repair or swap out the fork, I guess going back to your dealer is the first step... hope it works out 
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cg172
Pooh-Bah
Reged: 18/11/2008
Posts: 1731
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Yup, it's the cheap plastic internals. Most of them seem to break at some point. I don't think you should have any problem getting them sorted under warranty though.
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24" of travel and counting... 
"This is what happens when an unstoppable force meets an immovable object..."
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Skyliner
enthusiast
Reged: 10/03/2008
Posts: 260
Loc: Glyncorrwg MTB Centre
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Ok that's a problem with the rebound seal head that's allowing oil to leak into the lowers. you'll probably get harsh top out if you compress the fork then lift the front wheel off the ground quickly.
Return them to your Spesh dealer, and they should be able to get Fisher to sort them under warranty.
It's not cheap plastic parts at fault, it's a batch of seal heads that were slightly out of tolerance. And they were fitted to all 32mm forks from the same period.
RS/Fisher warranty will sort them no worries.
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It's nice to be important, but it's more important to be nice.
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shackers
member
Reged: 29/05/2007
Posts: 159
Loc: Sunny Mancester
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Just had all the internals on my Pitch Pro pikes renewed under warranty. I managed to speak to the warranty manager at Fishers and insisted on a full change of all the internals. Got the bike back on friday and gave it a blast on sunday and all seems fine. If your bike is on finance, i would contact the finance company and let them know about the problems coz they will back you up if needed. My forks actually failed twice, thats why i contacted Fisher directly. THe forks are faulty so insist on a full upgrade of the internals.
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Skyliner
enthusiast
Reged: 10/03/2008
Posts: 260
Loc: Glyncorrwg MTB Centre
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The Sale of Goods Act (implied terms sub section) is normally used by finance companies in such instances. It normally covers sales for up to 90 days. TBH though, IME it just pisses off the retailer and distributor who are usually more than happy to reslove matters via the usual warranty process.
It can take up to 2 weeks to sort out warranty claims, but they're mostly dealt with in a couple of days.
It's not worth upsetting your LBS if they're trying their best to help you out, but Sale of Goods is a good way to get matters resloved if a retailer tries to duck their responsibilties.
*edit, syntax error*
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It's nice to be important, but it's more important to be nice.
Edited by Skyliner (02/07/2009 23:38)
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fredmundo
Carpal \'Tunnel
Reged: 30/06/2008
Posts: 2623
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I always start nice (it really pays in teh long run), and I have to say just about any issue I've have with most retailers are dealt with without an issue. It does however pay to know your rights for the few ocasions that ou do not get what you are entitled to. You can then firmly but politely (I always try to be, regardless of my frustration levels) explain that I knw my rights, althougth i can only ever recall doing it maybe twice... once was a pair of trianers when i was about 13 and I can't hink of another.
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"Duct tape is like the force: It has a dark side and a light side and it holds the universe together."- Carl Zwanzig
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cg172
Pooh-Bah
Reged: 18/11/2008
Posts: 1731
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Quote:
It's not cheap plastic parts at fault, it's a batch of seal heads that were slightly out of tolerance.
My bad, I was of the impression that Rockshox had downgraded the internals of the Pike for the Pitch to get it within budget... I should stop reading the drivel on Singletrack. 
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24" of travel and counting...
"This is what happens when an unstoppable force meets an immovable object..."
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